Shipping, Refund & Return Policy
🚚 . Shipping and Delivery
Processing time: 1–3 business days
Delivery time: 7–15 business days (varies by location)
Tracking updates may take 3–5 days after shipping
If your order seems delayed, please reach out — we’re happy to check it for you.
⭐ Refund & Return Policy — UltraVo Mart
At UltraVo Mart, your satisfaction is our priority. If something isn’t right, we’ll help you fix it quickly and professionally. Please review our concise policy below.
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1. Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After processing or shipping begins, cancellations cannot be made.
To request a cancellation, contact us at farzainwork@gmail.com.
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2. Returns
We accept returns within 30 days of delivery when the product is:
Unused
In original packaging
Not a final-sale or customized item
Return shipping costs depend on the reason:
Our mistake (damaged, defective, wrong item): We cover the return shipping.
Customer choice (changed mind, wrong size/color ordered): Customer covers return shipping.
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3. Refunds
Refunds are issued to the original payment method once the returned item is inspected and approved.
You may also receive a refund without returning the item in certain situations:
Arrived damaged
Major quality issues
Wrong item received
Order lost in transit
Refund timing:
Processing: 2–5 business days
Bank/card posting: 5–10 business days
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4. Exchanges
We offer exchanges only for defective or incorrect items.
If a replacement is unavailable, a refund will be provided instead.
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5. Damaged or Incorrect Items
If your product arrives defective or incorrect, email us within 48 hours with:
Order number
Photos/videos of the issue
We’ll resolve it as quickly as possible.
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6. Lost or Missing Packages
If tracking says delivered but you haven’t received your order:
Check with neighbors/building staff
Contact your local postal office
Email us so we can investigate further
If the package is confirmed lost in transit, we will issue a refund or replacement.
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7. Contact Us
For any return or refund request, please contact:
📩 farzainwork@gmail.com
We respond within 24–48 hours.